Dana Swanson's Story

Dana Swanson's Story

The New Workday – To Office or Not to Office

November 27, 2011

Telecommuting560x225A recent survey found that more than 60% of college students and young professionals believe they should have the right to work from home on a flexible schedule.   Cisco conducted the study of 2,800 young adults worldwide, and it’s worth noting that those 60% believed a flexible working schedule was not just a hope, or a perk, it was a RIGHT.  Even more interesting, about 70% of those surveyed thought that coming into the office regularly was unnecessary, but only a quarter said that working from home was more productive.

So, what does this say about the upcoming workforce?  Is this the lazy house cat generation who believes they’re owed everything?  Or is this signs of a shifting work force?

NeverGetToWorkOnTimeAt first glance of the statistics above, my first thought it to turn into the kids-get-off-my-lawn old lady, darn lazy telecommuting kids!  But, I run the intern program for our company and in getting to know a handful of college students semester after semester, a lot these kids aren’t lazy, they’re scared and worse yet, jaded.  Many new college graduates are leaving school with thousands of dollars in debt, facing an unstable job market, where if you’re lucky enough to land a position, it likely won’t come with yearly “cost of living raises”, holiday bonuses or a pension plan.  Many forecasts predict that these kids will most likely earn less than their parents, work well past 65 years old, never collect a social security check and change career paths multiple times.  When you’re 20 years old, that future looks pretty bleak.

Coming from that perspective, working from home can be seen as the integration of work and home life.  If you’re going to be working until you die, it might as well be convenient and enjoyable.  If you’re no longer selecting a job primarily because of the size of the paycheck and the quantity of monetary benefits, that places more importance on skills, what you contribute and what you get back from the job you do.

What at first glance seems like a trend towards laziness is maybe more of a trend towards substance and away from greed.   What do you think?  What does that mean for the quality of products and services generated by future workforces?  Will the office of the future be more likely to be your kitchen table?

Marketing Opportunties – Don’t Blow It!

August 29, 2011

junk mailI recently went through the daunting process of moving.  Aside from hauling all my worldly possessions upstairs to my new place, dealing with forwarding mail, setting up utilities and waiting through gaping “installation windows” (yea, I had nothing to do between 10am – 4pm…I’ll just wait for you cable dude…) is a total pain.

Ironically, the same day that I’d called the cable company to inquire about services and prices, I received a letter in the mail from the cable company’s direct competition.  As a business, you reached me at the perfect time.   I’m in the market to make a change with my cable and internet and because moving is expensive, I’m definitely looking to save some money.  So a letter that usually goes straight from mailbox to recycle bin was suddenly of interest.  I opened the envelope ready to find some information about what this competitor could provide me that the cable company I’d just called couldn’t, and much to my dismay, I found none of what I was looking for.

While the mailer had caught me at exactly the right time, it provided me with none of the right information, so the money and time spent on this piece of marketing was worthless.  Of course, with something like cable services details can vary by area making it difficult to get into specifics through mass mailing, but all I found in the letter was a bunch of fluffy marketing talk highlighting a few incentives for signing up and of course that super official looking signature from the president of the company.  But in my situation, what I needed to know was what you could provide me and how much it would cost.  Even giving me a price range or example of services would have peeked my interest enough to make me track down more information, but instead, I was frustrated, tossed the letter and continued on with the company I’d spoken with earlier in the day.

There are more choices facing consumers today than ever.   Even just the sheer volume of choice and data processing that goes on in our everyday lives is immense.  That’s why when it comes to products and services, don’t make your consumers think!  Tell them exactly what they need and how to get it.  Tell them what it will cost them and why it will help them out.  It may sound basic, but in today’s world of ever increasing information sources, and less and less time to process them, direct authenticity and transparency are becoming more and more key to successful marketing.  Take the time to step back from your own product and provide just the information people need to act.  Don’t make the cable company mistake.  It’s hard enough to catch your consumer at the just right time, make sure you’re not gonna blow it when you get there.

How to Manage the Social Media Time Suck

June 13, 2011

social media-1I’ve seen a few articles spring up lately discussing how social media is costing businesses big money each year in lost productivity.   Some articles estimate it’s upwards of $10,000 per employee, per year.  First off, this struck me as funny, since social media is such a large part of what I do.  In my case it’s literally my job to pay attention to these “distractions”, but if you’re not in marketing or PR, how is the constant influx of messages, pop windows and blinking boxes effecting your work?  If you’re a CEO or a manager of a team of employees, these numbers and questions can sending you running to the IT department to start blocking sites and filtering e-mails.  However, these days, that’s probably going to do little to help the issue, since easy access to Facebook, Twitter, You Tube and more is available in the form of a tiny computer in  many of your employee’s pockets and purses.  We’ve arrived at a time where social media is not only here to stay, but also easier to access than ever, so what is a manager or boss to do?

#1 –  Give your employees a reason not to be distracted.  Consistent, challenging work combined with solid incentives for finishing or reaching goals provides intrinsic motivation to ignore those gnawing distractions until the job is done.  Which leads me to number two….how do you know when the job is done?
#2 – Set clear goals and outline productivity. If you’re measuring productivity by specific standards and criteria, it becomes irrelevant who posted a status update mid-work day.  By setting goals and deadlines, then reaching them, you’ll know your team is on track without policing everyone’s browsing history.  So, if things are getting done, including the occasional post-meeting tweet, what’s there left to do?
#3 –  Use it to your advantage. With the average person having 120 facebook friends (and generally far more in younger demographics) a company with 50 employees can easily have a captive audience of 6,000 right at their fingertips.  No matter what you’re making or selling, there’s probably someone in that network that could benefit from you, or a way you could benefit from them.  From market research to sourcing, to hiring, there’s a lot of ways to use social circles to your advantage.

Assimilating this new and rapidly growing entity vaguely titled “social media” into personal and work lives is of course no easy task.   But at the same time, is checking into Facebook much different than a crossword puzzle stashed in a desk drawer?  And how is time spent pondering 27 across any different from daydreams of perfect waves and traveling the world?  Distractions are not new, but what is, is the fact that  one well worded funny tweet can gain a brand great exposure and I don’t even have to tell you the power of one well done video short.   The times may have changed, but goofing off, wasting company time and getting the job done hasn’t.  So how do you manage the social media time suck?  You dive in, get your hands dirty and embrace the somewhat creepy, intimidating,  yet amazing world that is social media.  Make it work for you and your employees and everyone, including your company, will be better for it in the end.

The Young Billionaire Benchmark

April 2, 2011

sb10063184b-001I was at a party last weekend and found myself talking to girl in her late twenties, who told me in all seriousness that once she finished her masters program she planned to “blog, do speaking appearances, write a book, you know, that kinda stuff, there’s a big market for it right now”.  She made it seem like a job you could interview for and easily land.   A few days later I received an e-mail at work from another late twenties-er who sent me a link to a 3 minute long, unedited interview on Youtube with the request to help the video “go viral”.  There are hundreds, if not millions of mildly entertaining videos of pranks, cats and cute babies that only have a few hundred hits, what makes you think this dry video is going to go viral?

But after one less than stellar day at work, I found myself gravitating towards their thinking and falling victim to what I’m calling The Young Billionaire Benchmark.  The most prominent youthful billionaire is of course is ol’ Zuck…now made even more famous by The Social Network movie, but the Twitter founders, Foursquare founders and a host of others fill the list of 20-30 something multi-millionaires.  Even the South by Southwest conference, which is notorious for cranking out the next hot thing on the web hosted a “startup bus” this year, filled with budding entrepreneurs looking to join the club.

Now don’t get me wrong, I love my job, but everyone has off days and I’ve had a perennial hate for my alarm clock since I was 12.  So when the man gets me down, my brains starts whirling…. Oprah says follow your passion, am I following my passion?  If I hate my alarm clock so much, maybe I should try to be cultivating a business where I could work from home?  Should I blog more?  What if I’m the next Seth Godin and I just don’t know it, and if that’s the case, what tribe am I leading?  I could go on much longer, but eventually I return to the thought that I should just be happy that I have a legit full time job in a down economy….or should I?

In the age of the young billionaire, success is measured differently, just having a good job and a family doesn’t seem to be enough anymore.  For up-coming generations it’s about being remarkable, being creative, being in business for yourself and being rich.  We don’t just want a house, we want a big house and we want a social media start-up, a reality TV show or tour of speaking engagements to get us there.  When more and more young people are showcased as overnight successes, we’re left with a new ruler with which to measure our progress.  Talented (like Mark Zuckerberg) or not (like the cast of the Jersey Shore) it seems more and more of today’s youth measure success by the millions and billions, even though we know the great majority of us won’t get there.  What is this going to mean for our society over the long term?  Is it really going to lead to hoards of innovative entrepreneurs?  Or is it going to drive large numbers of almost 30 somethings like myself to lazily wait for our big break or constantly feel like we’re not doing enough?

It wasn’t long before I was back to being stoked on my job again, but I’d be lying if I said I wasn’t secretly hoping someone would just give me a reality TV show, so I could make some quick cash, invest it well and ditch my alarm clock forever.  So what do you think?  Do success stories drive you forward or does The Young Billionare Benchmark contribute to a feeling of general discontent?  And is this a new problem?  Or is it merely the 21st century incarnation of a question that’s plagued all generations before mine?

What You Can Learn From Kim Kardashian

February 13, 2011

kim_kardashian_2-1024Yea, that’s right, I said it…there is something to learn from the Kardashian sisters.  Being famous and staying famous, really for doing nothing, isn’t as easy as it sounds.

Kim Kardashian may not have as many followers on Twitter as Gaga or The Bieber, but what she does have is the highest rate of follower interaction.  What that means is that out of the 6 million plus people that follow Kim on Twitter, most of them are actively interested in the star, and respond, retweet and even start conversations amongst each other.  How has she gotten over six million people to be interested in her daily musings?   She’s cultivated this following by asking questions and involving her fans in building her brand.

I guess the good part about being famous for no particular skill or achievement, is you’re able to direct your brand in any way you want.  But there is something to take away from how she’s managed her fledgling empire.  Instead of trying to figure out what her consumer wants, she just asks them.  Just a few short years ago this wasn’t all that easy to do, but today, 140 characters can define your next project in a matter of minutes, plus do a good chunk of your PR and marketing too.

There’s been plenty of examples of crowdsourcing disasters (anyone catch The Gap logo debacle?) However, creating an active, engaged following and involving them in your design process can be incredibly productive as well as cost effective.

Invest a bit of your budget in growing your social media numbers…facebook ads, promoted tweets, there’s many way to go about it, but good doses of care and genuine interest in what your consumers want is the key, good content, deals and sales can take you part of the way, but interaction is the next step.  Whether you like it or not, social media is here to say, so join the party and get some stuff done!

Face to Face is Still King

November 14, 2010

04_face_to_faceNo, I’m not talking about the punk band, however, they’re pretty darn cool too.  What I’m talking about here is doing business face to face.

Pretty much anyone I know or do business with has, at the very least, two ways that I can get a hold of them; e-mail, phone, fax, text, Facebook, Instant Messenger, Skype, the list goes on and on, there’s never been more choices for how to get things done.  Co-workers don’t even have to live in the same city and there’s more people working in their pajamas than ever.

But I think there’s still something to be said for the good ol’ fashioned meeting.  I’m not exactly sure why meeting someone in person is more effective, but I know that out of all my business relationships, the strongest and most productive are with people I’ve met in person.

Maybe it’s because true face to face time is harder to come by these days, but inevitably, once I’ve spent time with someone in person, they are more likely to answer any future correspondence faster and are generally easier to work with.  Have you ever heard of an amazing idea brainstormed over e-mail?  Probably not.

The same goes for job searching. If you’re able to, drop off a resume in person.  Don’t be creepy and hang around hoping to talk to the CEO, but if you have a contact, or know the name of the person who’d be hiring for the position, ask for them and take a few moments to just introduce yourself.  Be respectful of their time and keep it brief, but just having a face to go with your cover letter can give you a big advantage in a huge pool of faceless resumes.

We’re innately social creatures, and that’s probably why we keep inventing endless ways of staying in touch with one another.  And maybe, what makes meeting up with someone special is the fact that it actually requires some effort.  Try going the extra mile and letting someone know that they’re worthy of your time.  It may go a lot farther than you’d think.

What’s Your Social Media Engagement Style?

September 23, 2010

social-media-icon-exampleI’ll admit I found this article on Mashable a while back and have been meaning to share it here, but work and summer diversions have me doing so later than I’d planned.

The article How To Pick The Right Social Media Engagement Style defines five different social media approaches taken by successful companies; The Game Show Host, Your Friendly Neighborhood Service Rep, The Beehive, The Community Builder and The Friend.  The author admits that the names sound like something out of a teen magazine quiz, however the descriptions do distinguish how there are distinctly different ways to speak to your consumer in the social media space.  Not only do you have to figure out what social media outlets to use, but also how you use them.  Given all the options, it just reinforces the point that social media is something that needs to be planned and incorporated into your marketing and customer service strategy, as well as maintained by the right person.

I’ve written about the importance of taking social media seriously before and I think by now, pretty much everyone  knows that throwing out a few comments from your iPhone while you’re at happy hour doesn’t really cut it as social media maintenance anymore. Five years ago these duties hardly existed in business, if at all, so that means hiring or finding the right person within your company to handle everything is relatively uncharted territory.

Starting by determining how you’re going to reach and interact with your consumer on-line will also help you figure out who’s the right person for the job.  Chances are you’ve already got someone in your office that’s the beehive of news and gossip, or the crazy passionate employee who’s always repping to everyone they know.

I think it’s great to see a position actually created in these economic times, however you may not need to add to your staff to do an amazing job of catching your audience on-line if you employ a bit of planning and strategy.

Is your college degree holding you back?

August 8, 2010

Buddy_graduateI have my BA in Sociology, and generally any time I tell people, I get the same reaction, “I bet you’re not using your degree, huh?”  To which my stock response is, “I feel I use it everyday”.  Of course learning how groups of people interact is a valuable skill that can translate to almost any situation. It helps in figuring out office dynamics and gives great perspective for marketing.

These days, with a sizable part of my job relating to social media, it seems I’ve round-about worked my way into a position perfectly suited to my degree.  I can pull almost endless demographic statistics and see measured shifts in society happening in real time.

So yay for me and all the other Sociology kids out there who finally have a viable career path directly connected to our degree, but why am I talking about this here?  I started connecting a few dots when I was reading the Industrial Profile on Michael Marckx, VP of Marketing for Globe.  According to the interview, he studied political science and art in college, yet ended up spending most of his professional career in marketing, advertising and media.  His answer for how that came about was simply to say, that he pursued what he liked to do and followed an organic career path, speckled with collaborations with great people.

I think all of us know at least one person who skipped the college and university route and just worked their way up the ranks instead.  These people always seem to get that passion combined with exceptional follow up, or organizational skills can be enough to move your career forward.  But, too often I think kids getting out of college get bogged down with the weight of what they’ve just accomplished.  Four plus years, and a ton of money later, you better to all that to good use right?  Yea, of course, but don’t let your education box you in (or let anyone tell you what you ought to be doing with it).  There’s a lot of ways to learn what you need to know in business, but there’s not many substitutions for passion and commitment.  Go after what you like and what you want, and you’ll find a way to make that liberal arts degree work for you.

Cliques are around for a reason, because they’re usually true.  Think outside the box.  Find the intersection of what you know and what you love and you’ll never have a problem deciding on a career, it will just find you.

Jobseekers: Another Reason to Do What You Love

June 7, 2010

If you’re looking for a job on this website, chances are you’ve already realized that doing a job you love, in a field you’re interested in, around cool people, can make your world a much happier place.  You probably already know that each posting on this site gets tons of resume submissions, but you’re still looking here anyway. 

 I was searching for a job on Malakye for a year and half so I know how discouraging, writing cover letter after unacknowledged cover letter can be, but I’m writing today to give you just one more reason to keep your eyes on the prize.  Doing a job you love will make your work easier.

WaterproofHeadset_lifestyle1As I pick up more Marketing and PR duties for H2O Audio, it’s so much simpler for me to figure out our audience, because I’m a part of it.  I love the stuff we make, I had some of it before I even worked here, and now I can’t imagine never having the option to surf or swim with music.  So when it comes time for me to write a press release or the next Facebook post, it’s much easier to be engaging, sound excited and be creative, because I really do think what we do it pretty darn cool.

Whether you’re designing clothes, marketing shoes, selling accessories, wherever you fall in this industry, being a legitimate consumer and prophet of your own products or services, will help you immensely.  You’ll be happier, your job will be easier (or at least seem that way) and you’ll really be stoked when you get free stuff. 

I realize that not everyone can live the dream, let’s face it, there’s crappy jobs that need to be done.  But I think a lot of people can get closer than they realize, you’re never stuck unless you think you are, so keep looking and keep trying till you stumble upon a winner.

Keep writing those cover letters (DO IT.  They make a difference.  And THINK when you write them too.) eventually enough persistence and patience will pay off.

Social Media, Open Graph Protocol and You

April 29, 2010

Don't get dragged down by the Facebook Monster.

Recently, Facebook held its F8 conference and outlined new programs and features aimed at keeping Facebook the dominating presence on the social web.  If you’re involved in Marketing, PR, Advertising, own a small business or just have a fetish for social media, I’m sure you’ve seen or heard something about Facebook’s Open Graph API or Open Graph Protocol.  If you’re looking for an explanation of exactly what those terms mean, sorry, you won’t find that here.  There are plenty of places around the web that can speculate about what this means for your business, your privacy, the future of marketing, and the world as we know it.

Blame it on the down economy or shrinking attention spans, but however you spin it, mobile, social media is growing and changing at warp speed right now.  You can’t fault people for wanting to be the one who’s most connected and most knowledgeable.  ‘Cause after all, the person or business on top, the one with the most market share, gets the biggest chunk of the hard earned cash that consumers are much less likely to part with these days.  But continue on this path and soon you’ll be leading a life of what Scott Belsky calls “reactionary workflow”*.  By trying to keep up with multiple channels of constant input, it becomes a job unto itself to just stay afloat, meaning that larger goals and the type of thinking that brings about true innovation, may be shelved in favor of trying to keep up with the changes at Facebook or how to use Four Square.

Pete Cashmore noted that social media has become increasingly complex, and that soon, no one may be able to stop Facebook as a social media power, simply because no one understands it.**    Most changes Facebook or any social media outlet makes are aimed at making the user experience easier, better and more convenient, while also integrating some engine for generating profit.   But as the front end simplifies, the backend grows more complicated and technologically tedious.  Judging by the amount of abandoned Twitter accounts, I think it’s pretty much common knowledge now that you can’t just post a profile and automate your way to easy money. 

At the end of the day, social media is just that, SOCIAL.  It’s networks of people, of consumers and really the rules haven’t changed.  The companies that are using web 2.0 successfully are the ones who started with a grand plan.  It’s time to go back to square one.  Stop thinking about websites and accounts and just think about your consumer, how could you better serve them?  Think about yourself, what would you like to get in your inbox or Facebook news feed?  Set aside some time or call a meeting to think big, REALLY big, about how you’d like to communicate with and better serve your consumers and clients.  Out of all this chaos, there are some amazing tools out there that allow you to target specific consumers in useful and productive ways, but they don’t all work for everyone, and they definitely don’t work if used incorrectly.  Fill your Facebook Fan page with posts about what you had for lunch and pleas for more fans and you’re just adding to the noise.  Create your ultimate social marketing plan, stock it full of value laden features, then a find programmer or tech savy person to get it up and running. 

The good news is, if you can dream it, these days there’s probably a way to make it a reality.  Want to text someone a discount coupon on a brand they’re interested in the moment they step foot in your store?  How about a first time visitor being able to logon to  your on-line store with their Facebook password and instantly see items their friends have purchased?  Yup, that’s not crazy talk either.  Don’t get caught up in just keeping up.   Think big, make time for creativity, do the research and get the help you need to do things right.  With just a little focus, you’ll be able to escape the reactionary workflow cycle and emerge successful in this brave new world, and hopefully, gain just a bit of peace and clarity in the process.

 *You can read more about reactionary workflow in the article, “How To Reduce Social Media Distractions and Be More Productive”, from Scott Belsky.

 **Read about Pete Cashmore’s take on social media dominance in “Nobody Can Stop Facebook Because Nobody Understands Facebook”.

Dana Swanson RSS

I worked in FM radio in some capacity (largely in promotions) for seven years. Toward the end of that time I began to realize that the first career I’d chosen may not be there for me in twenty, or even ten years. This is a sad realization when you love you job as much as I did, but thinking about what I was as passionate about as music, it wasn’t long before I posted my resume on Malakye. I’ve been surfing almost half my life, snowboarding for years, and music has always been closely intertwined with action sports, so I started getting up early before work to check job postings and write cover letters. After doing that for close to a year, I was downsized from my job; along with my immediate boss and fifty others in January 2009. Two internships and almost exactly a year later, I had successfully changed my career path and was hired on at H2O Audio. Now I ride my cruiser bike to my ocean view desk everyday. Livin' the dream.

Twitter @ExprtsAndNsidrs